Postage
UK customers
We hate it when you get stung on postage charges at the checkout when you shop online. For that reason, we have included free tracked postage for UK customers. UK customers can upgrade to faster postage if you are in a hurry. Here are the prices you will see when you checkout:
| Postage rate | First item | Additional items |
| Royal Mail Tracked 48 | Free | Free |
| Royal Mail Tracked 24 | £1.95 | 50p each |
| Royal Mail Special Delivery by 1pm | £6.30 | 99p each |
International customers
Unfortunately we are no longer able to offer delivery to customers outside the UK, as of 2025 onwards. Orders with international delivery addresses will be cancelled and payment refunded.
Packaging
We are an eco-friendly company and send items in eco-friendly packaging wherever possible. We typically reuse carboard and brown paper to package our products. See the product photos for examples of our packaging. We do not use single use plastic packaging bags or tape. We may use an outer bag for some gift orders, which is made from recycled plastic and can be recycled again after use.
Order Processing
• We typically process orders the next working day and they are in the post the morning after that. We will amend the listing or contact you directly if busy periods lead to longer processing times.
• The spelling and grammar for your engravings and gift messages is your responsibility, please double-check before ordering as we engrave/print your exact message. We will of course contact you before processing if we spot any clear errors.
• Please carefully check the product images and ensure you’re happy with the design elements and any text fonts used before ordering.
• We can send a free proof image of your engraving layout upon request – please allow extra time for order processing if you require a proof. You must e-mail us directly to use this service
Design by Asily Media. Graphics from Icons8. © 2023 Kyloe Creations