We are family-owned creative business called “Kyloe Creations”. The founding directors are Adam West and Katherine West.
Our postal address for all correspondence and returns is
Kyloe Creations
Office 2/3
48 West George Street
Glasgow
G2 1BP
Our e-mail address is moc.s1745513615noita1745513615erceo1745513615lyk@s1745513615eiriu1745513615qne1745513615. Contact us via this address or via the live chat function on the website.
Our website address is: https://kyloecreations.com. It is built using WordPress and managed by us and Asily Media.
We also own www.kyloe.art, www.kyloecreations.co.uk and www.kyloecreations.co, which all redirect to this site.
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
We do not share your details with any third parties for their marketing or research.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website (such as a product review), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you get in touch with us through our contact form plugin, we will collect your e-mail address so that we can reply to your message. Contact form submissions will be retained by us for customer service purposes, but we will not use the information submitted through them for marketing purposes.
If you use our live chat service, you will be talking with us directly. The service will try to identify your name from your machine and your IP address. This is so we can see which country a customer is located in and address their questions personally and in the correct context. The chat messages are stored for a period of up to one year for customer service purposes. They are not used for any other purpose, like marketing.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
We collect anoymised data to track where our customers are located (by country only), how they interact with our site, where they leave the site and whether they made a purchase or not.
We use Google Analytics to track how our users find and engage with our site. The anonymised data helps us improve our customer experience. We use Facebook tracking cookie to help understand whether our Facebook marketing is effective or not. We have ensured that none of the information you share with us on this site is transferred back to Facebook.
When you first entered the website, you were notified of our use of cookies and you had the ability to opt in or out of their use. If you want to change your consent choice, you can Revoke Consent.
We share information with third parties who help us provide our orders and store services to you;
Royal Mail: We use the Click & Drop platform to generate our postage labels, and send you tracking postage tracking links by email or text (if you have tracked postage with your order). The platform will be sent your name, postal address, email and phone number, which are used only for providing the postage service. Royal Mail’s privacy and security terms can be found here.
MailChimp for WooCommerce: When shopping, we keep a record of your email and the basket contents for up to 30 days on our server. This record is kept to repopulate the contents of your basket if you switch devices or needed to come back another day. If you decide to subscribe to our newsletter, your email address will join our mailing list for news about offers, our latest blogs and tutorials. You can unsubscribe form this list at any time. Read the Mailchimp privacy policy here.
IONOS Internet Limited host our WordPress website, including customer‘s personal data on the platforms and datacentres of IONOS. You can read our Data Protection Agreement regarding the security of the data on the servers of IONOS Internet Limited here.
We keep contact form entries and analytics records for a year, and customer purchase records for ten years.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data that we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We do not receive personalised data about users from third parties.
Articles on this site may include embedded content (e.g. videos from YouTube, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Design by Asily Media. Graphics from Icons8. © 2023 Kyloe Creations